We offer a 30-day money-back guarantee on all Slimex orders. If you’re unsatisfied, contact customer support within 30 days of delivery for a full refund. We require you to return the unused portion in its original packaging.
For damaged or defective products, please provide photographic evidence within 7 days of delivery. We’ll promptly replace your order or issue a full refund, depending on your preference.
Our shipping guarantee ensures delivery within 5-7 business days for domestic orders. International shipping times vary, details provided at checkout. We’re not liable for delays caused by unforeseen circumstances like extreme weather or customs processing.
Refunds are processed within 7 business days of receiving the returned product or photographic evidence (for damaged goods). You’ll receive a confirmation email upon processing.
Our customer support team is available Monday to Friday, 9 AM to 5 PM EST, to assist with any questions or concerns regarding your order or our return policy. Contact us via email at support@slimex. com or call +1-555-SLIMEX.
