Frequently Asked Questions: Common Queries Answered

Is your pharmacy licensed? Yes, we hold all necessary licenses to operate legally in Canada and adhere to strict regulations.

How do I place an order? Browse our online catalog, add items to your cart, and check out securely using our preferred payment methods. We accept Visa, Mastercard, and American Express.

What about shipping? We use discreet packaging and ship orders via reliable couriers within Canada. Expect delivery within 3-7 business days. Tracking information is provided upon shipment.

Shipping and Delivery

Do you ship internationally? Currently, we only ship within Canada. We are exploring options for international shipping in the future.

What if my order is damaged? Contact us immediately. We’ll assess the damage and arrange a replacement or refund as appropriate. Provide photos of the damaged package and contents.

Medications and Prescriptions

Do you require a prescription? Some medications require a valid prescription. Others are available over-the-counter. Check individual product details.

How do I manage my prescription refills? Contact us through our secure online portal or by phone to arrange refills of your prescription medications. We’ll guide you through the process.

What payment methods do you accept? We accept Visa, Mastercard, and American Express for secure online payments. We do not accept cash or checks.

Customer Support

How can I contact customer support? You can reach our friendly support team via email at support@canadianpharmacy. com or call us toll-free at 1-800-555-1212 (example number).

What is your return policy? Unused and unopened medications can be returned within 30 days for a full refund. See our detailed return policy for specific instructions.